Terms and Conditions
Last updated on September 16, 2020.
Welcome to Soundberryaudio.com. Soundberry Audio LLC. (“Soundberry Audio” or we/us), provides this website and related sites (the “Site”), services, products, and systems as a service to you, our customer, when you shop with us, buy our products, or use our services we provide (the “Services”). Your use of the Services is subject to the following conditions (“Terms and Conditions”). By using the Site and Services, you agree to these conditions and hereby acknowledge that you have read them carefully.
We update our Terms and Conditions from time to time, so please review them before using the Site or Services. By continuing to use the Site and Services and purchasing products from us, you agree to these periodic updates.
Soundberry Audio uses PayPal to process your payment. You can choose one of the payment methods:
– American Express
2) International Orders.
You are responsible for the Import Fees include import duties, taxes, and brokerage fees. Duties are not included in the product price or shipping and handling costs, and these will be collected upon delivery from the carriers as applicable. You should check with your country’s customs office to determine what these additional costs will be.
For the residents of Canada, Soundberry Audio will include its charge to customers the Import Fees of the custom duties, fees and GST/HST/PST in addition to the price of any product.
3) Change Order.
We cannot change your order once you placed it. You can return it as our return policy is explained below in section 5.
4) Delivery and Shipping.
Risk of loss and title to your purchases pass to you upon delivery to our shipper. All regular orders are processed the following business day.
5) Returns and Refunds.
Soundberry Audio stands behind the quality of the completely assembled products we made and sell, and we are committed to your satisfaction. If you’re not happy with your purchase for any reason, you can return it to Soundberry Audio within 30 days of delivery date for a replacement or refund. Please go to our website and fill the simple form in Contact Us page to request a Return Merchandise Authorization (RMA).
It is the shippers responsibility to safely pack and ship the returning items to ensure the product does not get damaged in transit. Products that are received by Soundberry Audio in any of the conditions below may not qualify for return, which would result in the refusal of your RMA request.
Any product not purchased from Soundberry Audio
Any product that is returned without all the original accessories, including manuals, cables, and all other items originally include with the product.
Any product that exhibits physical damage or wear and tear
Any product which appears tampered with or altered in any way
Any product that does not match the product that was originally purchased
Soundberry Audio products which are sold as DIY kits.
Return Processing Time
Once processed, you will receive instructions through your RMA request to return your item(s). You will have 14 calendar days to return the item(s) to Soundberry Audio. After we receive your item, we will need to process and verify the contents of the package. Some items will go through a rigorous inspection process to properly evaluate the condition of the product. This may take 5-7 Business Days. So, it will take up to seven business days for a refund to be posted back to the original payment method.
6) Limited Warranties and Limitation of Liability.
Soundberry Audio offers warranties for products will be free from defects in workmanship and material for one year following delivery date, with certain exceptions. After 30 days of delivery and during the warranty period, Soundberry Audio will, without cost to you, at Soundberry’s option, either (i) repair defective products; (ii) furnish replacement products; or (iii) grant you credit equal to the defective products’ net purchase price. Defective conditions in the products caused by third parties, acts of God, defective installation, other trades, abnormal use or stress, or other matters unrelated to Soundberry Audio’s activities are specifically excluded from the coverage of this warranty. You also hereby agree to be bound by Soundberry Audio’s return and replacement policies. THE SITE AND SERVICES AND ALL PRODUCTS ARE MADE AVAILABLE TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SOUNDBERRY AUDIO DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER REMEDIES. THE REMEDIES DESCRIBED IN THIS SECTION 6 ARE YOUR ONLY REMEDIES FOR ANY BREACH OF WARRANTY OR ANY OTHER CLAIM. SOUNDBERRY AUDIO’S TOTAL LIABILITY ARISING OUT OF THE SITE, SERVICES, PRODUCTS, OR THE USE OF THE PRODUCTS, WHETHER ON WARRANTIES OR CLAIM OF NEGLIGENCE, OR OTHERWISE, SHALL NOT IN ANY CASE EXCEED THE COST PAID FOR THE DEFECTIVE PRODUCT OR 50 DOLLARS, WHICHEVER IS LESS, AND SOUNDBERRY AUDIO SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.
Soundberry Audio makes every effort to ensure the accuracy of the information published on our Site. However, the documents and graphics published on this Site may contain technical inaccuracies or typographical errors. We do not warrant that the content on our Site is accurate, complete, reliable, current, or error-free. Soundberry Audio may refuse or cancel orders placed with incorrect pricing. We do not guarantee prices for Soundberry Audio products listed on other websites or price search engines. If a product offered on the Site is not as described, your sole remedy is to return it in unused condition for a refund.
8) Governing Law.
These Terms and Conditions and any dispute of any sort that may arise between you and Soundberry Audio are governed by the laws of the State of California (excluding any principles of conflicts of laws).
Any provision of these Terms and Conditions which is determined by a court of competent jurisdiction to be unenforceable in any jurisdiction shall be severable from these Terms and Conditions in that jurisdiction without in any way invalidating the remaining provisions of these Terms and Conditions. The unenforceability of any provision in a given jurisdiction will not make that provision unenforceable in any other jurisdiction.